Clean diesel technology will eliminate air pollution from 90 percent – or about 13 million – of today's trucks and buses
Clean diesel engines and fuels will prevent nearly 8,300 premature deaths, along with tens of thousands of cases of bronchitis, asthma and other respiratory ailments
Throughout the U.S., particulate matter will be reduced by 250,000 tons, and NOx by 4 million tons every year
In California alone, particulate matter will be reduced by 110,000 tons, and NOx by 2.6 million tons every year
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Our Customer Service Representatives are Top 10 Nationwide
As many of our customers already know, our customer service representatives are some of the best in the business. In 2006, their abilities were recognized in Waste Management’s national monthly customer service competition in 11 out of 12 months! In fact, one representative, Sarah De Grande, placed in the Top Five on five separate occasions!
Our customer service representatives handle anywhere from 90 to 160 calls every day. Each month, supervisors select calls to submit to the monthly contest, which recognizes the outstanding work of 10 customer service representatives in the United States and Canada. Sarah, who works in our Inland Empire division, took home a first-place prize, three second-place prizes and a fourth-place prize. She joined Waste Management only two years ago, and soon gained confidence and expertise, adapting to the demanding pace and new phone techniques. All the while, she showed enthusiasm, energy and empathy toward our customers. In addition to receiving a plaque commending her “Dedication to Excellent and Outstanding Quality Customer Service,” Sarah has been awarded cash prizes totaling nearly $1500. Each month, winners are also featured in CS Connections, a company newsletter on customer service.
“The awards show how hard Sarah and all of our customer service representatives have worked and how seriously they take their jobs,” said Zulema Cobian, Customer Service Trainer and Supervisor. “It’s no coincidence that so many of our team members have been recognized. They support each other in creating a culture of high customer service standards. Everyone strives to go above and beyond expectations each and every day.”
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